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Bonus video crash

Danstarr

Danstarr Posts: 1

Level 1

October 2020 in Support

Every time I have to watch a bonus video to win a booster, the game crashes as soon as the video appears on the screen.

I have the latest version of the app, so this problem is on your end.

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Answers

kiara_wael Posts: 155,361

October 2020
Hi and Welcome to our Community
Make sure Check app update - Log out game - Restart Device - Open game and Log in.
Thank you
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Sukanta_Biswas Posts: 24,932

October 2020
https://community.king.com/en/candy-crush-saga/discussion/315831/bonus-video-crash

Also check this page 👇️
https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading
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