Inbox

jkjone00

Why did all of the mail in my Inbox disappear? It was there yesterday and gone today.

Freddy_

@jkjone00 Hi and welcome. Please see post below as it will explain this issue

https://community.king.com/en/blog/kb/articles/399-where-are-the-messages-and-lives-from-my-friends-on-facebook

In the case of mobile devices the boosters and lives are stored on the device itself so if you have done an uninstall these are lost are are not recoverable

Thank you

Freddy_

@jkjone00 Hi and welcome, do you mean you lives in the game

Thank you

Mary_Kay

Did you do something with your game like reinstall or switch devices?

jkjone00

No I mean the mail in my inbox where others have given me lives or requested that I send them a life

jkjone00

I did delete the app from my iPad and then reloaded it from the cloud after it froze and then the screen went black

Freddy_

@jkjone00 Hi and welcome. Please see post below as it will explain this issue

https://community.king.com/en/blog/kb/articles/399-where-are-the-messages-and-lives-from-my-friends-on-facebook

In the case of mobile devices the boosters and lives are stored on the device itself so if you have done an uninstall these are lost are are not recoverable

Thank you

jkjone00

Thanks Freddy for the article. I think this is the wrong way to treat players but no surprise!!

Mary_Kay

https://community.king.com/en/candy-crush-saga/discussion/comment/1152366#Comment_1152366

So sorry. That's why you lost your lives. They are stored on your device and you deleted them by the reinstall. I wish everyone knew this would happen. sorry!

Freddy_

@jkjone00 Your welcome, sorry not what you wanted to hear but they are free so you can build them up again, and its better we have the feature and not at all. Personally think it was a good addition to the game so I take the good with the bad

Thank you

Crazy Cat Lad

Hi @jkjone00 !

Check more info and details about Lives and issues here:

https://community.king.com/en/candy-crush-saga/discussion/252963/not-receiving-any-lives-or-did-you-lose-all-stored-lives