Loosing my Lives Saved

Jeannie_Brown

Every time you go in and do something to Candy Crush Saga I loose all my lives that were saved, in Sept I lost over 200 lives, and now I lost over 90 lives saved. I am so much beginning to eliminate this game so tired of loosing all my accomplishments

kiara_wael

Hi and Welcome to our Community

Lives received from Facebook friends are notifications sent in Facebook. They're held in your profile and delivered into the game once per notification.

This means that if you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue. While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.

Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. We therefore recommend limiting the number of messages and lives that you save; a full mailbox can also affect the functionality of the game.

Check also the page here about the Lives.

Crazy Cat Lad

Hi @Jeannie_Brown !

Please check also this FAQ page about the Lives:

https://community.king.com/en/candy-crush-saga/discussion/252963/not-receiving-any-lives-or-did-you-lose-all-stored-lives