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My new phone has reset to level 11 but my old phone still has my current progress level 2386. I have tried everything but still won’t sync...
@Mert123 Hi, if you have tried everything you only option would be customer support, but strange if your progress still on one device. all you can do is see if customer support can help with you issue
Thank you
Same issue account not sync correctly on 2 devices each device shows different level!!! Tried restart / reinstall / same app store nothing.
Hi @Mert123 and welcome to our Community!
Have you tried reinstalling the game app as well on the device where it is on level 11?
Hi
I did sign in with the correct account and I have tried everything which makes it more annoying that it won’t work :(
@Mert123 Hi and welcome, If you progress is still on the one device sounds like a connection issue. Are you sure you are signing into the correct account.
If your new phone has no boosters or lives (you will LOSE these if you do this ) that are saved, please try uninstalling the game and restart your device and then reinstall the game and log in to your account and see if this syncs your progress correctly . if it does not please try playing a level and see if this forces your game to sync
Barring that please see post below for getting your levels restored
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Must I delete my King account and create a new one to send a new link to verify my email as it seem impossible to resend a new after 48hrs. It says that I can ask for a new link in the game through my King account but this is impossible and support can't help me with it so the only way must be to delete the king account…
My invite button isn’t working. I already told the bot about it. I am waiting for response from team via email. Does anybody on this platform have any suggestions?
HOW and WHERE do you request a NEW link to verify your email address when the old link has expired? I have been waiting for over 48 hours but nothing is happening. I know you can play the game even if your email address is not verified, but it is very frustrating not to get any answers on how to do it.
How do I post my friends link in the discussion section?
I'm trying to retrieve my progress on the Microsoft Store version of candy crush by logging in with my facebook information. I receive this error, even after authorizing the login attempt on the facebook website. How else can I login?
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
