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My new phone has reset to level 11 but my old phone still has my current progress level 2386. I have tried everything but still won’t sync...
@Mert123 Hi, if you have tried everything you only option would be customer support, but strange if your progress still on one device. all you can do is see if customer support can help with you issue
Thank you
Same issue account not sync correctly on 2 devices each device shows different level!!! Tried restart / reinstall / same app store nothing.
Hi @Mert123 and welcome to our Community!
Have you tried reinstalling the game app as well on the device where it is on level 11?
Hi
I did sign in with the correct account and I have tried everything which makes it more annoying that it won’t work :(
@Mert123 Hi and welcome, If you progress is still on the one device sounds like a connection issue. Are you sure you are signing into the correct account.
If your new phone has no boosters or lives (you will LOSE these if you do this ) that are saved, please try uninstalling the game and restart your device and then reinstall the game and log in to your account and see if this syncs your progress correctly . if it does not please try playing a level and see if this forces your game to sync
Barring that please see post below for getting your levels restored
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I received an email stating I earned a free switch in the Candy Crush game. I never received the actual gift. Is this something you actually do?
I am the first winner of the Blue Candy Race, but my Gold Bar reward has not been received even after three days.
If I try to buy or go in there is no connection
Why were there no more boxes to break? I spent 10 gold bars and received 185 extra moves. Those extra moves don't help much in this situation.
How to connect my candy crush acc with my email after connecting it with my facebook
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
