Salty Sweet Candy Town - issues with the Saltnado!

Crazy Cat Lad · November 2020

Salty Sweet Candy Town and Saltnado is a new feature that is being tested in the game at this moment.

Since the feature is still being tested and developed, this means that it may have some issues.

At the moment we are struggling with the Sweetonium flasks that doesn't always fill up and the Play button that at times is unresponsive.

These issues are being looked into and hopefully getting fixed shortly.

Thanks for you patience!

gator717 · October 2020

I have won 2 levels but have not received the sweetonium, a total of 8. I restarted the game and I'm still having the issues. I'm still trying to upgrade my buildings but I can't because I'm not being able to earn sweetonium.

edrenee · October 2020

I am playing the event "Candy Town" On the levels 16,17 and 18 I did not receive any flask rewards.

aijaziqbal · October 2020

https://community.king.com/en/candy-crush-saga/discussion/316218/i-am-not-receiving-my-flasks

Hi and welcome to the community.

Please do the standard troubleshooting tips by Log out, update your game application, restart your device And login again and check if it solves your case.

Please also note that as this is a new bonus feature the Studios are still monitoring its progress. There are few errors found hopefully it will be fixed soon. Keep your game up to date.

Thanks.

hechicerilla · October 2020

https://community.king.com/en/candy-crush-saga/discussion/316218/i-am-not-receiving-my-flasks

Hello Welcome to the sweet King community If after following the standard steps indicated by Aijaziqbal your problem is not resolved, please notify us again here.

Freddy_ · October 2020

@edrenee Hi and welcome, As this is a new feature sometimes there can be a few problems that need ironing out but hopefully these are then resolved

For any missing rewards

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

John_Prudente · October 2020

Three times I've beaten a Candy Town level but the flasks don't fill. I've restarted my Android Samsung phone and the problem still is there. It was working yesterday.

Freddy_ · October 2020

@John_Prudente Hi and welcome, As this is a new feature from time to time it can experience glitches but the game studio will be monitoring this and hopefully put fixes for this in place .I believe this issue is currently being looked at

All you can do at the moment is the standard troubleshooting tips and see if this resolves your issue

Please check game is up to date and log out and restart your device and log back in

Thank you

aijaziqbal · October 2020

https://community.king.com/en/candy-crush-saga/discussion/316253/sweetonium-flasks-not-filling

Hi and welcome to the community.

Very sorry for inconvenience. Please do the standard troubleshooting by Log out, update your game application, restart your device and login again and check if it helps your case.

Please also note that as this is new feature studios are still monitoring its progress and there are some errors reported. Hopefully soon these will be fixed.

Thanks.