I lost for 266 gold bars on my game.

Yorben_Goeree

I have a problem for your message about 266 gold bars to me game. Than this game say “Oops , it’s a error of the gift. Try later again.”

Problem: Your mail is not work!

How claim I this 266 gold bars to my game?? It’s still 60 gold bars on my game. Normally for total of gold bars: 326 gold bars.

Here is my ID: 12050544871

Thanks you very much. Happy Crushing.🍭

Spieler_8675309

Hey @Yorben_Goeree, meet @Crazy Cat Lad; but wait until tomorrow.

Hope it works out...

Spinnifix

Hello, please play a level and the game will update and you will have it. It's a time lag sometimes.

You could also get it tomorrow. Please be patient !!

Mr_Peely

https://community.king.com/en/candy-crush-saga/discussion/317386/i-lost-for-266-gold-bars-on-my-game

Hi and welcome to the Community!

Sometimes it happens when the connection isn't working properly or it needs some time to update may be stuck in cyberspace.

Also try logging out and back in and see if this works.

Have a great day!

Yorben_Goeree

https://community.king.com/en/candy-crush-saga/discussion/comment/1181843#Comment_1181843

Hi, but I’m sorry for I’ll try but still doesn’t work. :(

Spinnifix

https://community.king.com/en/candy-crush-saga/discussion/comment/1183842#Comment_1183842

To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.

https://soporto.king.com/contact

Please check the Help Center under Gold Bars and Buy. Otherwise write to customer service with your ID number!

wikkawill99

https://community.king.com/en/candy-crush-saga/discussion/317386/i-lost-for-266-gold-bars-on-my-game

You better watch out because this one can get false information for the gold bars, because I think for a mail from 266 gold bars is a scammer because for this mail is not from the game name King, its a false information. But I have also lost the gold bars and boosters from the game. And I sent a message to King about the lost of gold bars and I got a mail from King with lost of gold bars back to the my game. And I have no received of gold bars to my game from the mail of King. It's a scam!

Some mail is real and some mail is a not real.

Crazy Cat Lad

Hi @Yorben_Goeree !

This is email is a reminder that you have XX amount of Gold Bars left in your game for use. Not any new Gold Bars to claim.

Since you have several accounts with the same email, it seems that the automated email have merged all Gold Bars from all your accounts that you have.