The chocolate box not working

Ama53

The chocolate box has not been working for a few days: cannot connect to the server. Same problem on all my devices: phone, tablet and computer.

Freddy_

@Ama53 Hi and welcome, we have had a few reports of this and we may need to escalate Tomorrow

first ry to check your device and game are up to date and log out , also if playing via an internet browser clear your cache and restart your device and then log back in and see if this solves your issue

Thank you

wykoon

Hello there @Ama53 and good day to you.

Please be informed that several players have been experiencing the same issue and hopefully it can be looked into tomorrow when the CM report to work. Meanwhile, do follow Mr Freddy's suggestion on the troubleshooting method.

You may also try to exit the event tab, disconnect your device from internet, wait for several seconds, then reconnect back the device to the internet. Play a level and then check your event tab for chocolate box event and see whether you can click on the "claim" button.

If the above doesn't work, please wait for us to update on this matter.

Thank you for your patience and let us know if you need help with other issues of CCS ☺️

Mary_Kay

Yes, many players are reporting that the chocolate box is not working. It's something the studio will need to look at when they are back at work. Good luck.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/317839/the-chocolate-box-not-working

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

We have already received a few more reports of this problem and have already reported the issue to our team.

We will let you know here whenever we receive any information.

Thanks in advance for your patience and support.