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The chocolate box has not been working for a few days: cannot connect to the server. Same problem on all my devices: phone, tablet and computer.
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
We have already received a few more reports of this problem and have already reported the issue to our team.
We will let you know here whenever we receive any information.
Thanks in advance for your patience and support.
Yes, many players are reporting that the chocolate box is not working. It's something the studio will need to look at when they are back at work. Good luck.
Hello there @Ama53 and good day to you.
Please be informed that several players have been experiencing the same issue and hopefully it can be looked into tomorrow when the CM report to work. Meanwhile, do follow Mr Freddy's suggestion on the troubleshooting method.
You may also try to exit the event tab, disconnect your device from internet, wait for several seconds, then reconnect back the device to the internet. Play a level and then check your event tab for chocolate box event and see whether you can click on the "claim" button.
If the above doesn't work, please wait for us to update on this matter.
Thank you for your patience and let us know if you need help with other issues of CCS ☺️
@Ama53 Hi and welcome, we have had a few reports of this and we may need to escalate Tomorrow
first ry to check your device and game are up to date and log out , also if playing via an internet browser clear your cache and restart your device and then log back in and see if this solves your issue
Thank you
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hi How I can pass level 290 It is so hard Please supporting me
Please recover my progress level after reset my phone
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
where’s my 30 gold bars after passing to level 6200 I fill cheated
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
