I can't collect my prize from the chocolate box

blrummel

On the Candy Crush Saga I can't collect my prize from the chocolate box!

wykoon

Hello there @blrummel and good day to you.

Please be informed that several players have been experiencing the same issue and hopefully it can be looked into tomorrow when the CM report to work.

Kindly exit from the event tab, disconnect your device from internet, wait for several seconds, then reconnect back the device to the internet. Play a level and then check your event tab for chocolate box event and see whether you can click on the "claim" button.

If the above doesn't work, please wait for us to update on this matter.

Thank you for your patience and let us know if you need help with other issues of CCS ☺️

Freddy_

@blrummel Hi and welcome, we have had a few reports of this and we may need to escalate Tomorrow

first Try to check your device and game are up to date and log out , also if playing via an internet browser clear your cache and restart your device and then log back in and see if this solves your issue

Thank you

Spinnifix

Hello, for the newbies I hereby warmly welcome to this community Would like to welcome. Here is a link that will help you further !!! Explore and discover the community, take part in the competitions and post diligently in the different areas. But please stay with the topic, otherwise there could be difficulties. Please also follow the rules in English to post. Then get on your way and I wish you a lot of fun here. We are always happy to answer any questions. Good luck

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Mr_Peely

https://community.king.com/en/candy-crush-saga/discussion/317866/bonnie-rummel

Hi and welcome to the Community!

Please do the standard troubleshooting process by Log out, update your game application, restart your device and login again. If playing through browser please clear cache/history and restart your device and try again.

Have a great day!

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/317866/bonnie-rummel

Hi and Welcome to our Community

Please  Check app update - Log out game - Restart Device - Open game and Log in.

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/317866/i-cant-collect-my-prize-from-the-chocolate-box

Hi dear.

Have you done the troubleshooting steps above. If you still not get it. Please contact our player support directly from the settings of your game application.

Thanks.