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On the Candy Crush Saga I can't collect my prize from the chocolate box!
Hi dear.
Have you done the troubleshooting steps above. If you still not get it. Please contact our player support directly from the settings of your game application.
Thanks.
Hi and Welcome to our Community
Please Check app update - Log out game - Restart Device - Open game and Log in.
Hi and welcome to the Community!
Please do the standard troubleshooting process by Log out, update your game application, restart your device and login again. If playing through browser please clear cache/history and restart your device and try again.
Have a great day!
Hello, for the newbies I hereby warmly welcome to this community Would like to welcome. Here is a link that will help you further !!! Explore and discover the community, take part in the competitions and post diligently in the different areas. But please stay with the topic, otherwise there could be difficulties. Please also follow the rules in English to post. Then get on your way and I wish you a lot of fun here. We are always happy to answer any questions. Good luck
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@blrummel Hi and welcome, we have had a few reports of this and we may need to escalate Tomorrow
first Try to check your device and game are up to date and log out , also if playing via an internet browser clear your cache and restart your device and then log back in and see if this solves your issue
Thank you
Hello there @blrummel and good day to you.
Please be informed that several players have been experiencing the same issue and hopefully it can be looked into tomorrow when the CM report to work.
Kindly exit from the event tab, disconnect your device from internet, wait for several seconds, then reconnect back the device to the internet. Play a level and then check your event tab for chocolate box event and see whether you can click on the "claim" button.
If the above doesn't work, please wait for us to update on this matter.
Thank you for your patience and let us know if you need help with other issues of CCS ☺️
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I’ve passed level 21,000 and would like to receive my badge.
I use Candy Crush saga on my IOS machine and my Windows PC. Have switched over to a new PC and appear to have lost my account. Looks as if King have issued a new King ID to my email so no progress if I log on with the PC BUT the IOS machine is fine. Email / Password for both is the same!. How do I get Windows to see the…
Which is the last level?
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Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
