Chocolate Box

System

This discussion was created from comments split from: Chocolate Box - Claim prize greyed out.

mercerik

Hello there, @Pounawea ! A Fantastic Friday Evening to you!

Why is my Chocolate Box Rewards Claim Button Greyed-Out when I haven't even claimed my rewards? I worked hard beating Levels last night so I can get Boosters. Now that I completed the tasks, I can't get them. What is going on?

HM6Fam

Oof. That is super frustrating! Sorry you are dealing with that.

mercerik

Hello there, @HM6Fam !

If you noticed that I specifically tagged the Community Manager is because I am not a Newbie. I am hoping to get an answer from @Pounawea. He might not be around this weekend but he'll get this when he comes back.

Thanks!

Nix66

There are many others reporting the same issue @mercerik. Nice to see you again in the forum! Sorry you have to wait until Monday!

mercerik

https://community.king.com/en/candy-crush-saga/discussion/comment/1187308#Comment_1187308

I already addressed this just above your response. I know that @Pounawea is not in or not available on weekends. I am not a newbie. I've been a Community Member long before you. You can ask Elsa if you'd like. Please read the comments first before responding! I surely appreciate it!

Thanks!

Nix66

Wow! Such 🍭swEEtness🍭

I did read the comments @mercerik.

Perhaps next time you should PM him if you don’t want anybody to make any comments nor to empathize with you.

Trust me it won’t happen again.

mercerik

https://community.king.com/en/candy-crush-saga/discussion/comment/1187797#Comment_1187797

@Nix66 !

I specifically addressed this to Pounawea which was why nobody responded except you. If I wanted a response from anyone, I wouldn't tag him or put his name here. One more reason was because you cannot really do anything to fix this issue in the first place so why bother? I have been helping Community Members resolve their issues for years. If the inquiry is beyond what I can do, I don't mess with it.

This is not about you! I am not trying to be mean. This is a matter of principle! If the letter is not specifically addressed to you, will you take it upon yourself and deal with it even if you can't resolve it?

mercerik

Hi Everyone!

If you open this, PLEASE DO NOT COMMENT! This is specifically sent to @Pounawea as a REPORT that the ISSUE is PERSISTENT! This has nothing to do with UPDATES.

Thanks!

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1189223#Comment_1189223

Hi @mercerik Welcome back 😊

Anyone can participate in any post in the community and if you want to report a problem to specific someone, you can let them know via PM.

Sorry, you cannot prevent anyone from joining or commenting on your post.

Thanks!

WonderlandCentury789

https://community.king.com/en/candy-crush-saga/discussion/comment/1189223#Comment_1189223

@mercerik not everyone thinks it's updates causing this problem. Any expert can solve this issue.

mercerik

https://community.king.com/en/candy-crush-saga/discussion/comment/1189733#Comment_1189733

Oh really? Talk is cheap! Prove it!

mercerik

Hello there, @Pounawea! A Wonderful Sunday Evening to you!

I just want to let you and everyone here to know that the Chocolate Box Greyed Claim Button Issue has been resolved. I was able to fix it eventually.

Please close this Topic! I surely appreciate it!

Attached is the ScreenShot of the resolved Chocolate Box.

Thanks!

Pounawea

Thanks @mercerik!

This thread is closed now.