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jurgen85

Why can't i buy things in the store and it only loading when i wanna buy something why...? I i am from suriname ( south america)

Werner_Cichy

@jurgen85

The Internet connection to the King Server is probably not stable at the moment

jurgen85

https://community.king.com/en/candy-crush-saga/discussion/comment/1207332#Comment_1207332

I could buy things in soda candy store only candy crush i can't but and my internet is stable...thanks i wil keep trying

wykoon

Hello there @jurgen85 and good day to you.

Understood that you have access issue with the store. It seems like your game has been disconnected from the internet or not properly connected. Thus, please disconnect game/device from internet/wifi and wait for several seconds before reconnecting back to the internet/wifi. Play a level, access the shop and try to purchase an item.

Please let me if the above works and if you need help with other issues in the game.

Thank you 😊

Werner_Cichy

@jurgen85

Ok, your only problem is the piggy bank.

You're right, try again later. The piggy bank is an event that is sometimes not available.

It is possible that it is displayed, but is currently not up to date. Try later

Werner_Cichy

@jurgen85

The Internet connection to the King Server is probably not stable at the moment

jurgen85

https://community.king.com/en/candy-crush-saga/discussion/comment/1207332#Comment_1207332

I could buy things in soda candy store only candy crush i can't but and my internet is stable...thanks i wil keep trying

wykoon

Hello there @jurgen85 and good day to you.

Understood that you have access issue with the store. It seems like your game has been disconnected from the internet or not properly connected. Thus, please disconnect game/device from internet/wifi and wait for several seconds before reconnecting back to the internet/wifi. Play a level, access the shop and try to purchase an item.

Please let me if the above works and if you need help with other issues in the game.

Thank you 😊

jurgen85

Can't open for me...is it not the support that we in suriname don't have?

Werner_Cichy

@jurgen85

Ok, your only problem is the piggy bank.

You're right, try again later. The piggy bank is an event that is sometimes not available.

It is possible that it is displayed, but is currently not up to date. Try later

Crazy Cat Lad

Hi @jurgen85 and welcome to our Community!

Please email Player Support about this so they can take a closer look why the shop is not loading for you.

Send an email by going to the Settings, Help Center, Purchases & Gold Bars, Contact us.