How do I get my profile pic and rank back

dmchrist

I lost my profile pic and ranking when I changed my password.

dmchrist

I’m on level 6145 and I didn’t lose the levels, just my pic and rank.

Werner_Cichy

https://community.king.com/en/candy-crush-saga/discussion/comment/1224006#Comment_1224006

Are you connected to facebook with your game?

If you mean your picture from your facebook account, it will only be displayed if your game is linked.

Freddy_

@dmchrist Hi and welcome ,try logging out of you game and restarting you device and then log back in and see if your issue persists

if it does there is no way of getting your rank back unfortunately and you would need to put your pic back on. only levels can be restored

thank you

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1224006#Comment_1224006

Welcome back😊

Since you saved your game through an account, your game progress is safe. If you change the account password while the game is logged in, your game app may be corrupted.

However you should follow the steps below right now.

Check App Update > Log Out Game > Restart Device > Open Game & Log In.

Let me know if you receive any error messages while following the steps above🖕

Also, check if this is your problem👇️

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

Thanks!