Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
I lost my profile pic and ranking when I changed my password.
Welcome back😊
Since you saved your game through an account, your game progress is safe. If you change the account password while the game is logged in, your game app may be corrupted.
However you should follow the steps below right now.
Check App Update > Log Out Game > Restart Device > Open Game & Log In.
Let me know if you receive any error messages while following the steps above🖕
Also, check if this is your problem👇️
Thanks!
@dmchrist Hi and welcome ,try logging out of you game and restarting you device and then log back in and see if your issue persists
if it does there is no way of getting your rank back unfortunately and you would need to put your pic back on. only levels can be restored
thank you
Are you connected to facebook with your game?
If you mean your picture from your facebook account, it will only be displayed if your game is linked.
I’m on level 6145 and I didn’t lose the levels, just my pic and rank.
New here? Sign in or create an account to join the fun.
Unable to purchase
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…
