Help! Can't log in with facebook

JoanieS68

I got a new phone and now I cannot log in with Facebook on any of my devices. I can't send lives, I no longer have the daily treat calendar. When I try to log in, it tells me to enter the code - i'm never given a code. I tried to uninstall and reinstall FB and that did not help. I am afraid to do that with CC and lose all my progress. Any ideas?

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/319804/help-cant-log-in-with-facebook

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

Probably Authentic option ( login alerts and two-factor authentication ) is enabled in your Facebook settings, so if you want to log in to the game on another device, you have to confirm with the Facebook code.

You will find detailed information here.

https://www.facebook.com/help/235353253505947/?helpref=hc_fnav&rdrhc

Also,if you can show me a screenshot I can understand the cause of your problem.

Thanks.

Freddy_

@JoanieS68 Hi and welcome, this is not one i have heard of before, but would go to your Facebook settings and webs and apps and check that all your permissions are set to active.

I will Tag @kiara_wael @Sukanta_Biswas to see if they have any better ideas than me

If you did have to uninstall your game there are ways to recover your progress, but as its a mobile device you would lose any stored boosters or lives. but please wait for one of the above to reply if my suggestion does not work.

If you could supply a screenshot of the error this may be helpful as well

Thank you

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/319804/help-cant-log-in-with-facebook

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

Probably Authentic option ( login alerts and two-factor authentication ) is enabled in your Facebook settings, so if you want to log in to the game on another device, you have to confirm with the Facebook code.

You will find detailed information here.

https://www.facebook.com/help/235353253505947/?helpref=hc_fnav&rdrhc

Also,if you can show me a screenshot I can understand the cause of your problem.

Thanks.

JoanieS68

It worked! Thank you!!!!