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Hi and Welcome to our Community
Please -Clear the cache and cookies on your browser
Try also another browser than you currently are using. Recommended browsers for our games are Google Chrome, Mozilla Firefox and Opera. Make also sure your browser is up to date. You can check if it's updated here.
Hi there @Sexymiracles73 and good day to you.
Please take note that I also have been having issue loading CCS game in my Facebook using Chrome browser but I have yet to try on Microsoft Edge or other browsers. However, you may try.
I would also like to add on that you may download the app directly to your PC.
Do let us/me know if you need help with other issue in your game.
Thank you. 😊
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
In the case of the browser, your game sound setting will not be permanent, meaning that the sound will be activated when the page is refreshed.😌 However, since you are using Windows 10 operating system, Microsoft Candy Crush Saga app may be the best for you.
Moreover you will get many additional benefits through this app which is not available on Facebook platform.
Thanks!