Got the bonus did not get it due to server error.. How can I get my bonus.

WENDYE207

Screenshot_2020-11-23-21-44-40.png

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/320019/got-the-bonus-did-not-get-it-due-to-server-error-how-can-i-get-my-bonus

Hi and welcome to the community.

Very sorry about this. But this mostly happens when there is an interruption in your internet. Unfortunately nothing can be done in this regard but you do have the opportunity to spin the wheel one more time.

Thanks.

wykoon

Hello there @WENDYE207 and good day to you.

Thanks for providing the screenshot. For your information, I got that message too for my booster wheel and chocolate box. Usually, I will close off that message, continue playing and go back and claim again. It normally fixes itself after a while.

If the above doesn't work, do try and disconnect your device from the internet, wait for several seconds or more and reconnect back to the internet after that. Go back to the event tab and see if you can access the feature again.

Please let us/me know if you need help with other issues in the game.

Thank you and happy gaming 😊