Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Chocolate Box

Today marks the second time in a week that I won the chocolate box prize of 1 color bomb, 1 stripe/wrapper, and 1 lollipop hammer. I "collected" the boosters. But I did NOT get the boosters added to my collection.

I went through the regular channels of going through King Help, but they didn't even respond other than to say they were looking into it.

Has anyone else experienced this?

Accepted answers

All comments

sauren

I did reply and still have heard nothing. I do, however, feel better because a number of my facebook friends have had the same problem, so it is not me.

Thank you for your reply.

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/comment/1237045#Comment_1237045

Hi sauren in your earlier message you mentioned that player support responded you with the message that they are looking into it. So i think you should keep them in contact and do reply them. I hope you will get your missing reward as they are the only one who can compensate you here and they should.

Thanks.

wykoon

Hi @sauren thanks for the info.

Wow, you kept a log sheet on your boosters collection. That's good 😀.

Unfortunately, regret to inform you that King do not compensate lost boosters if the game crashed or freeze due to internet connectivity, as far as I know.

sauren

@wykoon I keep an Excel schedule of all my boosters, stickers, trophies, and points in my Fantastic Five game. I clicked the button to collect and it says I collected, but I immediately checked and my boosters were not there. I have been playing for years and have never had that problem before this week. I wonder if it is related to all the problems everyone is having with supposedly not being connected to facebook even though we are and not being able to send lives.

wykoon

Hi there @sauren and good day to you.

In my opinion, if you have collected the boosters, it should be in the inventory unless you have used it unknowingly. So far, I do not have any experience not having the boosters credited to my inventory 😅

I think King Support team do not deal with issue relating to missing boosters won in the game unless it's purchased boosters. You may try and follow-up with them.

Just continue playing and win the quests in the chocolate box to collect the prize.

Please let us know if you need help with other issues in the game.

Thank you 😊

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/320067/chocolate-box

Hi @sauren

I always get rewards . but make sure check updated Apps .

If you miss a reward from any other feature, please report this to our Player Support Team here,

The screen shots are from all stats features and there are no rewards given from those.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/320067/chocolate-box

Hi @sauren

I always get rewards . but make sure check updated Apps .

If you miss a reward from any other feature, please report this to our Player Support Team here,

The screen shots are from all stats features and there are no rewards given from those.

wykoon

Hi there @sauren and good day to you.

I think King Support team do not deal with issue relating to missing boosters won in the game unless it's purchased boosters. You may try and follow-up with them.

Just continue playing and win the quests in the chocolate box to collect the prize.

Please let us know if you need help with other issues in the game.

Thank you 😊

sauren

wykoon

Hi @sauren thanks for the info.

Wow, you kept a log sheet on your boosters collection. That's good 😀.

Unfortunately, regret to inform you that King do not compensate lost boosters if the game crashed or freeze due to internet connectivity, as far as I know.

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/comment/1237045#Comment_1237045

Thanks.

sauren

I did reply and still have heard nothing. I do, however, feel better because a number of my facebook friends have had the same problem, so it is not me.

Thank you for your reply.

Most of the time my game is disconnected
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
Recover history and levels
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
Why candy crush saga DIDN’T give my 30 gold bars after passing to 6200 on episode as usual **
where’s my 30 gold bars after passing to level 6200 I fill cheated
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⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
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