Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Disappearing Events
Any idea why events disappear from my phone? I am very aware that events are not available to everyone, and that you may have an event on your desktop, but not on your phone (or vice versa). However, I have been having the issue where the Music Box thing will show up on my phone, and an hour later it is gone. Yesterday I had the Thanksgiving event pop up on my phone and within 30 minutes it was gone. I have restarted my phone, and even tried logging in and out of the game. Any thoughts? I tried to search "disappearing" and "event disappear" in the support threads, but couldn't find anything. 🧐
Best Answers
-
Hi and Welcome to our Community
Make sure update your App .
The Event or Challenge is in the Test Group so we cannot say for sure that you will always find this feature.
The Fun Event menu returns when the game is regular. Probably no event is currently active for you so the menu is not available.
Keep playing the game, your fun event menu will return.
-
quote:
Disappearing events
Hey there, welcome back.
So your game app is updated, & you've obviously already tried the logging in & out/restarting device stuff; yada-yada-yada.
It's not you, it's them.
You're basically at the mercy of those tasked with maintaining the game on whether or not you get those events restored to you...
Answers
-
Hi there @crush86 and good day to you.
Yes, you are right that the event/challenges are not available to everyone and also it is a test feature and the reason some players have is to give them different gaming experience compared to others. Thus, the event may be on and off in the game from time to time.
You try to disconnect your device from the internet, wait for several seconds or more before reconnecting it back to the internet. See if the event re-appear.
Please keep playing and it may re-appear in your game after you've passed certain levels or after you exited the game and return back to play few hours later.
Thank you.☺️
-
-
Hi and Welcome to our Community
Make sure update your App .
The Event or Challenge is in the Test Group so we cannot say for sure that you will always find this feature.
The Fun Event menu returns when the game is regular. Probably no event is currently active for you so the menu is not available.
Keep playing the game, your fun event menu will return.
-
quote:
Disappearing events
Hey there, welcome back.
So your game app is updated, & you've obviously already tried the logging in & out/restarting device stuff; yada-yada-yada.
It's not you, it's them.
You're basically at the mercy of those tasked with maintaining the game on whether or not you get those events restored to you...
