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Can this be fixed? I’ve already deleted and reinstalled the app. I’m logged on with Facebook on both. Pictures attached.
Hi @Renee1z and welcome to our Community!
Like mentioned above, the issue seems to be that the score is missing on level 3910 and therefore the avatar got stuck there.
Please complete level 3910 once again and see if the avatar then jumps up to the correct level.
@Renee1z Hi and welcome, as above try playing level 3910 to get it to register the stars and level 3911 and see if this then sort the issue with your map out. If it does not i think your game may have become corrupt om the ipad and may need uninstalling and reinstalling and your would need to clear the cache in safari as well when doing this
Thank you
Hi and welcome to the community.
Thanks for showing the screenshot. If we see the screenshot you attached the level 3910 on the map has no stars on it. It means it is not fully registered to our servers. I am sorry but you have to replay the level 3910 and let it complete the fully registration process and your avatar will automatically move to the right current level.
Thanks.
Hi there @Renee1z and good day to you.
Please follow the syncing process as per the article below.
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If you're not at the highest level in the game, it might be that one of your devices isn't synchronizing and writing the new progress to the old one.
Things to check :
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Please let us know if you need help with other issue in the game.
Thank you 😊
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As soon as I got to this level it gave me an error message 'unable to win level' and kicked me out. I tried again a few times and same message. How do I get past this level? It says level needs yellow candies and no yellow candies show up so I can't even play it.
I lost 10 gold while redeem for life at level 15256. Some technical error happened and deducted totally 20 golds instead 10. Pl credit to my account
I've been having trouble with trying to get to the next Ad, because every time I think the Ad is finished and I try to go to the next Ad, it takes me completely out of the game. So, then I lose my chance at the level, and the boosters that might have been able to help me. Any suggestions?
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
says im under age so cant play im 65+ and play on other laptop
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
