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Can this be fixed? I’ve already deleted and reinstalled the app. I’m logged on with Facebook on both. Pictures attached.
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Hi @Renee1z and welcome to our Community!
Like mentioned above, the issue seems to be that the score is missing on level 3910 and therefore the avatar got stuck there.
Please complete level 3910 once again and see if the avatar then jumps up to the correct level.
@Renee1z Hi and welcome, as above try playing level 3910 to get it to register the stars and level 3911 and see if this then sort the issue with your map out. If it does not i think your game may have become corrupt om the ipad and may need uninstalling and reinstalling and your would need to clear the cache in safari as well when doing this
Thank you
Hi and welcome to the community.
Thanks for showing the screenshot. If we see the screenshot you attached the level 3910 on the map has no stars on it. It means it is not fully registered to our servers. I am sorry but you have to replay the level 3910 and let it complete the fully registration process and your avatar will automatically move to the right current level.
Thanks.
Hi there @Renee1z and good day to you.
Please follow the syncing process as per the article below.
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If you're not at the highest level in the game, it might be that one of your devices isn't synchronizing and writing the new progress to the old one.
Things to check :
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Please let us know if you need help with other issue in the game.
Thank you 😊
