Candy Crush Saga - chocolate box not working

FunkySoulDiva

Hi, can’t claim prize, been a couple of weeks now

iphone 12 pro max

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/320508/candy-crush-saga-chocolate-box-not-working

Hi and Welcome to our Community

This is already being looked into and hopefully fixed soon.

https://community.king.com/en/candy-crush-saga/discussion/318534/chocolate-box-claim-prize-greyed-out

Freddy_

@FunkySoulDiva Hi and welcome, Please check your device and game are up to date and clear the cache from your app store, log out and restart your device and see if this solves your issue.

If not please see post above regarding issue with this

Thank you

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/320508/candy-crush-saga-chocolate-box-not-working

Hi and welcome to the community.

I am sure the above explaination must have helped and as the matter is under investigation by studios and you are here in the community, you might love to explore some of our wonderful areas in the community. You may start from our contest area. Check this link.

https://community.king.com/en/candy-crush-saga/categories/contest