Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi there @nynke and good day to you.
It may be due to internet connectivity issue or game not updated.
Please ensure that your app is the latest and do download it if isn't. Thereafter, restart your device before logging back to the game. Your device need to have at least 2GB to support the download.
Or, you may disconnect your device from the internet, wait for several seconds, then reconnect back your device to the internet.
Please let us know if you need help with other issues in the game.
Thank you 😊