Hi @chnar and a warm welcome to our lovely and helpful community!
The same thing happened to me last Wednesday when I opened my game my win streak was gone. It had reset to zero. There is no good explanation that I’ve heard for it yet.
It is supposed to be that you only lose the win streak when you lose a level.
Sorry that this is the same case for you.
Keep crushing and I hope to see you stay and explore this community. 🍭
🤍 We don’t stop playing because we grow old; we grow old because we stop playing. ~ George Bernard Shaw 🤍
Since @Nix66 also having the same issue and yes, you lost your win streak if you fail a level and it will reset to zero.
However, do try this troubleshooting step and see if it helps resolve your issue. Disconnect your game/device from the internet, wait for several seconds or more, then reconnect it back to the internet. Play a level, and see if the win streaks appears. If it doesn't help, then there is a glitch and hopefully it will fix itself.
Thank you for your patience and let us know if you still need help with other issues in the game.😊
Hey @chnar sorry you lost your win streak for no reason. Hope the problem gets resolves if its a possible glitch. It is hard to maintain those streaks as it is.
@chnar Hi and welcome You need to post a little more information with you question. Do you mean you lost ther win streak (lost a level). lost you win streak ( just rest to zero) or you have lost the feature al together
Answers
Hi @chnar and a warm welcome to our lovely and helpful community!
The same thing happened to me last Wednesday when I opened my game my win streak was gone. It had reset to zero. There is no good explanation that I’ve heard for it yet.
It is supposed to be that you only lose the win streak when you lose a level.
Sorry that this is the same case for you.
Keep crushing and I hope to see you stay and explore this community. 🍭
🤍 We don’t stop playing because we grow old; we grow old because we stop playing. ~ George Bernard Shaw 🤍
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4 · 2Helpful Woah! 1Sweet 1Love HahaWe warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
Can you tell me a little more about whether you completely lost the Win Streak feature or whether you lost one day?
Thanks!
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1 · Helpful Woah! Sweet 1Love HahaHi there @chnar and good day to you.
Since @Nix66 also having the same issue and yes, you lost your win streak if you fail a level and it will reset to zero.
However, do try this troubleshooting step and see if it helps resolve your issue. Disconnect your game/device from the internet, wait for several seconds or more, then reconnect it back to the internet. Play a level, and see if the win streaks appears. If it doesn't help, then there is a glitch and hopefully it will fix itself.
Thank you for your patience and let us know if you still need help with other issues in the game.😊
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3 · 1Helpful Woah! 1Sweet 1Love Hahahi dear welcome in our community.
if you fail a level it will restart from zero. or may be some glitch.
please try again.
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2 · Helpful Woah! 1Sweet 1Love HahaHi and Welcome to our Community
Make sure update your App .
The Win Streaks is in the Test Group so we cannot say for sure that you will always find this feature.
The Fun Event menu returns when the game is regular. Probably no event is currently active for you so the menu is not available.
Keep playing the game, your fun event menu will return
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2 · Helpful Woah! 1Sweet 1Love HahaHey @chnar sorry you lost your win streak for no reason. Hope the problem gets resolves if its a possible glitch. It is hard to maintain those streaks as it is.
👻You doing great, dont stress, keep hydrated!👻
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2 · Helpful Woah! 1Sweet 1Love Haha@chnar Hi and welcome You need to post a little more information with you question. Do you mean you lost ther win streak (lost a level). lost you win streak ( just rest to zero) or you have lost the feature al together
Thank you
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2 · Helpful Woah! 1Sweet 1Love HahaHi Guys, Yes you must lost your win streak❤ when you don't win that level. Hope understands. Thanks
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1 · Helpful Woah! 1Sweet Love Haha