My game is freezing

Bablu_rocks

My game is freezing...

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/321390/my-game-is-freezing

Hi and Welcome to our Community

Please check this page

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/321390/my-game-is-freezing

Hi and Welcome to our Community

Please check this page

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

wykoon

Hello there @Bablu_rocks and good day to you.

Please try to force close the app by referring to the steps below for Android device and if other device, do refer to Ms Kiara's post.

Force closing your apps

There’s different way of doing this depending on your device’s make and model. You can either clear your device’s memory or through the application manager in your device’s settings.

Restarting your device.

Again, it all comes to the make and model of your device. 

There’s two generic ways for you to restart your Android device:

1. Soft reset: press and hold down the power button for approx. 20 seconds. You should see your device turning off and back on.
2. Hard reset: take off your device’s battery cover and remove the battery. Insert back the battery after approx. 30 seconds and turn your device on using the power button.

Please let us know if you need help with other issue in the game.

Thank you 😊