Not syncing between devices

bonzzz

Hi

I reset my password on my new tablet and since then my phone is out of sync and also can't connect to the server. I can't log in with my phone either.

I have loads of boosters on my phone but none on my tablet as it is new.

How can I reactivate my phone?

Should I uninstall the game from my tablet?

Freddy_

@bonzzz Hi and welcome, Have you signed out of your phone device and then tried logging back in with the new password for your account

Which device is out of sync and as this is a mobile device the boosters are stored on the device itself, so they are not transferable to your new device

https://community.king.com/en/blog/kb/articles/461-why-is-my-progress-different-on-2-different-devices

Thank you

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/321477/not-syncing-between-devices

Welcome to the King Community.

If you change your account password, while the game is logged in, your game app may be corrupted. In that case you will also be unable to log out of the game and you will find an error message like the picture below.

In case of such problems, you will get the solution by reinstalling the game app. (To do this you will lose all stored booster)

Please let me know.

Thanks!

tsaytds

Hi @bonzzz ,your problem is simple to solve, all you need to do is from your tablet change back to your old password, phone will be able to connect. When you change password you need to logout all the devices first, then after change login with new password one by one. Good luck.