Connectivity issue between Windows 10 and King

Lisaknits

For the last day I apparently can't connect my laptop windows 10 game to King. I no longer have the Daily Booster Wheel, Daily Treat calendar, Fantastic 5 updates, and no avatar picture in my game piece. I am able to continue playing the game, moving along to each level. I filled out the form with this problem and the error message said "Oops... Something went wrong when sending your form. Please try to resend it." I resent it 3 times, but don't think it ever went through.

Freddy_

@Lisaknits If you not playing through a web browser it will be the windows 10 CCS app and hopefully the information provided by @kiara_wael will help you solve your issue

Thank you

Freddy_

@Lisaknits They will just some take playing a few levels before they start reappearing, but you may not get everything you had in the past although the win 10 app seems to be quite regular with these

Freddy_

@Lisaknits Hi and welcome, Are you playing via the windows 10 app or via an internet browser as i will be able to advise you better knowing which one

Thank you

Lisaknits

I believe that I am using the windows 10 app. How do I confirm that? I click on a Candy Crush icon on my taskbar to enter the game.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/321554/connectivity-issue-between-windows-10-and-king

Hi and Welcome to our Community

Please check this page

https://community.king.com/en/blog/discussion/247421/having-loading-crashing-or-connection-problems-on-a-windows-10-game-app

Spinnifix

Hello and welcome to our beautiful community

If you play with the internet browser, there could be problems. Because the flash player will be switched off at the end of the year. Which browser do you play with? Then please try Opera.

Because he is more likely to access the game. Otherwise you get better with the Window10 app.

Freddy_

@Lisaknits If you not playing through a web browser it will be the windows 10 CCS app and hopefully the information provided by @kiara_wael will help you solve your issue

Thank you

Lisaknits

Thank you for working with me! I ended up uninstalling the game and reinstalling it. It appears that I only lost one level (no big deal) and my avatar and the Daily Prize Wheel have reappeared. Hopefully the other items in the "events" area with also repopulate.

Freddy_

@Lisaknits They will just some take playing a few levels before they start reappearing, but you may not get everything you had in the past although the win 10 app seems to be quite regular with these