Candy Box

TDBEAR60

The Candy Box, after being completed, did not award me my prizes.

FlaringCrystal120

Hi and welcome, is the claim button greyed out? Please read this post.

https://community.king.com/en/candy-crush-saga/discussion/318534/chocolate-box-claim-prize-greyed-out

wykoon

Hello @TDBEAR60 and good day to you.

Please try the following ways. Hope it will help solve your issue. Let us know if you need help with other matters regarding the game. Thank you 😊🙏🏻

1. Disconnect your game (without exiting) fm the internet, wait for several seconds more, then reconnect back to the internet; or
2. Play a level and go back to the event tab and try to claim; or
3. Exit game, restart device and go back to the game.