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I got over 2.1 billion in score (beat the world record) and then suddenly it turned into -??!!

AdrianL
AdrianL Posts: 4

Level 1

So I managed to get 2.1 billion in score and then my score suddenly turned to - and began losing points. When I was done it had reset all my points, since I cant send links yet check @widxz on Twitter and you will find video and proof! Check subtweet for the - as well! I NEED HELP FIXING IT!


Answers

  • kiara_wael
    kiara_wael Posts: 157,009

    Hi and Welcome to our Community

    If your game Connecting to Facebook or King account they not lose

    Make sure Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

  • bekicrusher
    bekicrusher Posts: 1,454

    Congrats on such a high score! I think the problem was that the game app just couldn't process the number. 😅

    I hope you get it fixed by doing the standard troubleshoot.

  • Spieler_8675309
    Spieler_8675309 Posts: 4,308
    edited December 2020

    quote:

    I got over 2.1 billion in score (beat the world record)...

    Since you've already gotten a very high score (3 sugar stars) on the level, go to the next one.

    Onwards & upwards, keep it moving...

  • Hello, do the troubleshooting process. If it does not work contact player support here.


  • Greymane
    Greymane Posts: 3,961

    Wow first of all what a score.. And how did it turn into negatives. Maybe you crashed the game with your gaming skills🤣

  • Mary_Kay
    Mary_Kay Posts: 1,403

    Wow. congratulations on that score! Try the troubleshooting and that should fix it so you can keep playing. Good luck.

Hey! Would you like to give us your opinion?