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Hi and welcome, please see this post regarding this issue:
Try doing the normal troubleshooting process to see if it works.
Check App update> Sign out game> Restart device and wait 5 minutes after power on> Open game and sign in. Please clear the cache if you are using browser.
Hi.
Welcome to the sweet King community. Please can you tell me if this has always happened or only in the last few days?
If after following the steps indicated by FlaringCrystal120 your problem is not solved, notify us again here.
The cache should be cleared whether you play in browser or in app.
Thanks and keep enjoying