Sign Up!

🎂 Candy Crush Soda is celebrating it's 10th Anniversary! Join the fun and win prizes, check it out HERE! 🥳🎉
🌟 Introducing new community titles and rewards – your Road to Legend starts HERE! 🌟

Waiting 50 years for my next reward???

agnesaardbei
agnesaardbei Posts: 1

Level 1

This can't be right??? Can it? 🤪

Answers

  • Freddy_
    Freddy_ Posts: 68,477

    @agnesaardbei Hi and welcome, Please try logging out of the game and clearing the cache from your app store. then restart your device and log back in and see if this resolves your issue.

    Any problems let us know

    Thank you

  • wykoon
    wykoon Posts: 12,717

    Hello there @agnesaardbei and good day to you.

    Please refer to the following article regarding your issue and hope it works for you.

    Have you suddenly discovered one of the in-game clocks is showing a huge time increase, which is seems like an error? Maybe there's a wait for the next life or event with thousands of minutes? 

    Don't worry, we can help you fix this.

    This issue is, generally speaking, related to changes that have been made to your own device's time or date settings. For example, if you've had need to change the time or date, due to traveling and changing time-zones, then this has an impact on the game's built-in clock used to keep track. 

    To fix this and get your clock performing properly again, simply follow these steps: 

    1. First step, is to open the map in the game and check how long you have to wait for the next life. Make a note of this.
    2. Now reset the clock on your device...(For example, if the game says "100 hours until the next life" you need to change the date in your phone's calendar by calculating how many days are in 100 hours and set the date forward accordingly.)
    3. Once this is done, briefly access the game's map screen and then go back to the settings menu on your device.
    4. Now set the date back to the current correct date
    5. Finally restart your device and get back to the adventure!

    That should fix the issue but if it does not then please, reinstall the app and the timer should reset automatically. Please note that boosters and lives will also get reset in this process. 

    For item no. 2, simpler way is to set it forward by a year instead of computing the number of hours. Please let us know if you need help with other issues in the game.

    Thank you and happy gaming ☺️

  • pnutzmumi
    pnutzmumi Posts: 5

    Level 2

    Logging out & clearing app caché worked for me! Thank you for the help!!

Hey! Would you like to give us your opinion?