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Lost Lives form friends
Answers
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@TDBEAR60 Hi and welcome, This can happen for many reasons and most out of kings control as the lives are stored in Facebook notifications. So if you update browser / clear cache , Facebook does a platform up date and a few other reasons your lives can be lost. Hence we advise people not to store too many lives
Thank you
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Hi and welcome to the community.
Lives can occasionally be lost with an update of the game, when the game crashes, after clearing the cache on the browser you play on or clearing the cache in the mobile app.
The mailbox can also be reset after various technical issues either in the browser you play on or on Facebook. On mobile technical issues either in the game itself or on the mobile device you are playing on can cause that the Lives are being reset.
Reinstalling the app on mobile devices or resetting the app on a Windows 10 PC will also reset the mailbox and all Lives will be lost.
Bear in mind also that if you have a huge amount of Lives stored for some time and do not use them, the game can clear the mailbox to free some memory to improve the game's functionality. Therefore we recommend to not collect hundreds of Lives or saving them for a longer time.
