Why do I keep getting screwed out of my fantastic five awards?

hippyvt420

Every time I’m almost at 7000 point for my group it resets and starts over and i never get the rewards. It is long before the time limit is up as well. Really discouraging...

hechicerilla

https://community.king.com/en/candy-crush-saga/discussion/322636/why-do-i-keep-getting-screwed-out-of-my-fantastic-five-awards

Hi. Welcome to the sweet King community. Please could you show a screenshot when this happens that you explain? You can try the troubleshooting steps which are log out / clear cache / restart device / log in. Although what you say is very strange. Do you have a custom team or home team?

I will wait for your answers.

Thanks and keep enjoying

Werner_Cichy

https://community.king.com/en/candy-crush-saga/discussion/322636/why-do-i-keep-getting-screwed-out-of-my-fantastic-five-awards

You can learn more about F5 here.

https://community.king.com/en/candy-crush-saga/categories/f5-custom-teams

Freddy_

@hippyvt420 Hi and welcome, I have not heard of any issues regarding the fantastic 5 resetting itself before the timer ends and can only think of date manipulation that can cause this issue.

All you can so is try the standard troubleshooting tips and hope this resolves your issue and just be aware that date changes can affect all the features in the game especially those with a timer

Check you device and game is up to date, log out and restart your device . Then log back in

you can contact customer support from your game and they may be able to look in to your issue further. just got to settings , help center and send them an email

Thank you