Is King away for the festive holidays?

Jake93

I've sent 2 emails to King customer support now and I keep getting a same response to check out the community page. Are they away for the holiday?

Freddy_

@Jake93 Hi and welcome, Some of the sub topics you select in the message will direct you to the community. you need to try a different sub topic for the message you are sending like problem with game / reward not received. you will also need to use the email your game is registered to or your game ID.

Is there anything you need help with, the community can not deal with purchase / gold bar issues or missing rewards

Thank you

hechicerilla

https://community.king.com/en/candy-crush-saga/discussion/322745/is-king-away-for-the-festive-holidays

Hello and welcome to the sweet King community.

If you describe your problem to us, we will try to solve it.

I will be here for anything you need. Thanks and keep enjoying

FlaringCrystal120

https://community.king.com/en/candy-crush-saga/discussion/322745/is-king-away-for-the-festive-holidays

Hello, what is the issue you are experiencing?

Jake93

I normally play levels on my laptop but I wanted to finish off my current episode race so I finish first but I used my ipod and didn't notice the app needed updating so it only gave me 5 gold bars instead of 20.

Freddy_

@Jake93 Hi and welcome, the episode race normally gives 5 gold bars for finishing first, unless you had some special offer / feature

If this is the case when you send your message to customer support in subtopics select problem with game and rewards not received and your message should go through

Thank you

Jake93

I normally get 10 for finishing first but as I was on a long win streak it would give me 20

Jake93

Also that's the exact topics I choose

Freddy_

@Jake93 Try using purchases and gold bars. strange as community can not help with missing rewards so that should go to support

Jake93

Is there a way I can get screenshot or past episode races I won for proof?

johan1082010

Please post your game ID @Jake93 so that I can help you.