App won’t open

socal14

Hello - the app keeps crashing before it fully opens. The app will start to load then brings me back to the home page. Unfortunately my progress isn’t linked to any account and I don’t want to restart over (therefore do not want to delete and re download the app). Thanks

kiara_wael

Hi and Welcome to our Community

Please check this page

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

sdmndfghkamcr

https://community.king.com/en/candy-crush-saga/discussion/322769/app-won-t-open

Welcome to Sweet King Community.

Thank you for your playing this game.

You can check to learn guides around King Community here.

Hope you have a nice day.

wykoon

Hi there @socal14 and good day to you.

Understood that your game crashed and you didn't save your progress since the beginning.

Please check for any updates of the app first, then update it accordingly. If you remembered your progress, you can contact our King Support as per the steps below.

"But it's too late for me, I didn't save with Facebook or a King profile!"

If for any reason you're here because you can't recover your progress as you didn't already create a profile, don't worry about that either. Just go ahead now and create a King profile or link to a Facebook profile and get in touch by hitting the back button on this menu and in the 'My Game Progress' subject just choose the 'I have lost my progress' sub-topic in there. 

We'll only need to know the level number you reached and provided we can find you using your newly saved profile details, we can restore your progress pronto! 

We'll make sure you're back on-track and on-course for more Kingcredible adventures and fun.  

Please let us know if you need help with other issues in the game.

Thank you 🙂