Welcome to the Candy Crush Saga Community
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Hello and welcome to the sweet King community.
As you have already been told, you may receive the rewards at any time throughout the day. These steps: log out / clear cache / reboot device / log in they can help to receive them. If you finally have to contact support, keep in mind that you will first receive an automated message and shortly after a message of personalized attention. Both messages are likely to reach your junk mail, so I advise you to be vigilant and check it.
I will be here for anything you need.
Thanks and keep enjoying