Unable to claim rewards in magic season

atatyanaj

Magic season awards wont pop up anymore fie me to claim. I reset my phone and connection but it is still not working for 3 days now. What is going on with this malfunction within the game?

Werner_Cichy

https://community.king.com/en/candy-crush-saga/discussion/322915/unable-to-claim-rewards-in-magic-season

It is an event that is not available to all players, since you post the picture, you usually have it. From my experience, it always starts on Wednesdays when the new levels are published. I always see it on Wednesday. It is not currently active.

kiara_wael

Hi and Welcome to our Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

fable1707

Hi @atatyanaj

Welcome to king's community

Updated your game to latest version is this issue continues write to ( contact us ) section .

Freddy_

@atatyanaj Hi and welcome, I agree with @kiara_wael Check your device and game are up to date and then clear the game cache from your app store (NOT DATA). log out and restart your device and see if this resolves your issue