Winter Festival question

Millie1

I completed the first level and received 1 cup and now I cannot do anything. The snowman is jumping and the play button is not working. Help!

Freddy_

@Millie1 Please check your game is up to date, log out and restart your device and then log back in and see if this resolves your issue

Thank You

Millie1

I tried all that. I tried clicking on a snow pile to use the cup but nothing

Freddy_

@Millie1 Hi again what device are you playing on

Thank you

Millie1

looks like the snow man is sending out sound waves

Millie1

I am playing on my I Pad

Freddy_

@Millie1 Hi, try checking for an update for you update and install if one available and clear the cache from Safari and then restart your device and see if this solves your issue. Even if the app still clear the safari cache

Thank you

Millie1

I did that already. I. Just frustrated!

aem9001

Same issue for me! Don’t know what is going on...

Millie1

I am using my I Pad. When I use my droid phone it works fine. Thinking it’s a Apple issue

Tzvi_Marcu

@Millie1 use the android, in any case it is not easy. To do it without boosters it's not possible