Strange Sync Issue

Robnkauai

All:

When Candy Crush was removed from my phone I was on level 1875. I re-downloaded the application, logged back in and it takes me to level 486. However, I can scroll through the screen and see where I left off at 1875. How do I get the app to take me directly to the right level?

kiara_wael

Hi and Welcome to our Community

Please check this page

https://community.king.com/en/blog/discussion/234691/how-to-get-your-game-progress-back-on-an-android-device-facebook-connected

Robnkauai

Thanks for the reply. That didn't work. It still takes me to level 486 , but I can scroll up to 1875 to continue where I left off... weird!

Robnkauai

I am just going to stop playing. I am not going back and doing 1400 more levels. I have spent enough time and money. #frustrated

Freddy_

@Robnkauai Hi and welcome, Take a look at you map and see if level 486 has any stars on it. sounds like you may need to replay this level and should sort your map issue. If you can supply a screenshot of your map around level 486 i will be able to advise you better

Thank you

Robnkauai

Here are both files

Freddy_

@Robnkauai Hi, yes look at level 486 no stars replay and complete this level and it should sort your issue, also cannot see 487 properly so you may need to replay this as well if showing no stars

Other than this you may have a corrupt game and you will need to reinstall but in doing so you will LOSE any stored BOOSTERS or LIVES

Thank you