I am at level 2500 approximately and the screen is frozen to an all orange screen with King on it.

sniffy

How can I restore the page without losing my progress.

Glenn1972

Hey @sniffy , greetings and welcome!

Log out of your game or force close it and restart your device. You may have to replay the level again if you did not finish it.

Make sure you have a strong internet connection and continue.

As many of us are at home we all are using our devices and this causes problems from our provider

Keep Crushing and let us know how you are doing in the comment box below please

Kind regards

sniffy

I can’t log out because I have an orange screen and shutting off and restarting doesn’t help. I’ve tried several times, thanks for the advice though.

Glenn1972

@sniffy , are you using a iphone, Android or computer, etc? Please let us know

Are you playing thru King of Facebook? Facebook has had some issues

If computer - this may help

https://community.king.com/en/blog/discussion/250220/having-problems-with-your-game-crashing-loading-on-your-computer

Werner_Cichy

https://community.king.com/en/candy-crush-saga/discussion/comment/1315538#Comment_1315538

Simply switch off your device and the app will also be closed. Check for updates before restarting, also check the browser on the PC.

sniffy

I am using an ipad and dont have a facebook account.

Freddy_

@sniffy Hi and welcome, Please check your device and game are up to date and you have a minimum of 2gb of free storage space, clear the cache from Safari (important) . then restart your device and then try loading the app again and see if this resolves your issue

Thank you

hechicerilla

https://community.king.com/en/candy-crush-saga/discussion/comment/1316516#Comment_1316516

Hello and welcome to the sweet King community.

Please let us stay informed if after following the steps indicated by Freddy your problem is solved or you follow the orange screen.

Thank you