Not get mugs winter festival game

KritKT

I didn't​ get mugs after win level in Winter Festival game for 2 games 4 mugs already

Freddy_

@KritKT Hi and welcome, There are a few issues identified, but please try logging out of your game and restarting your device and log back in and see if this resolves your issue.

Thank you

KritKT

Ok i will try

wykoon

Hi there @KritKT and good day to you.

You may also disconnect your device from the internet without exiting the game, wait for at least a minute or more then reconnect back your device to the internet. Play a level and go back to the event and see if you could replay/claim the mug.

Please let us know if any of the above suggestions works for you and if you. need help with other issues in the game.

Thank you ☺️

hechicerilla

https://community.king.com/en/candy-crush-saga/discussion/comment/1316683#Comment_1316683

Hello and welcome to the sweet King community.

Please can you tell us if your problem was solved by following the indicated steps?

If you need more help come back here, please.

Thank you and keep enjoying

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/323401/not-get-mugs-winter-festival-game

Hi and Welcome to our Community

The Winter Festival is a new feature that is being tested in the game at this moment. Since the feature is still being tested and developed, this means that it may have some issues. Make sure Check app update - Log out game - Restart Device - Open game and Log in.