K.c. Hill re: Winter Festival

K.c._Hill

I am trying to play winter festival. I am able to play it and able to win a game and collect the hot chocolate but can not advance to the next level. I have 54 hot chocolates accumulated and have completed level one but the game won't move on to level 2. This has been the issue for a few days now. Is this being worked on?

Thank you,

K.C. Hill

Freddy_

@K.c._Hill Have you used you mugs to build the houses to move on to level 2. there have been issues with the feature but mainly the play button being greyed out. This has been reported but unfortunately we have no time frame on a fix and as its the holiday period may take a little longer than usual

Thank you

K.c._Hill

Freddy Falkner, yes I did use the mugs for upgrading. I now get the message to upgrade other houses in order to move on and I am unable to upgrade any more on level one. I know they aren't fully upgraded but can't do anything with them or advance.

Freddy_

@K.c._Hill Hi can you try signing out and restarting your device and then log back in a let us know if you still have the same issue. also what device you are using

Thank you

K.c._Hill

I just did what you suggested but still unable to upgrade existing structures.

K.c._Hill

I'm using an HP laptop as well as a android phone. It's not working on either device.

Freddy_

@K.c._Hill Hi, looks like you will need to be patient and wait for a fix for the issue as you have done everything you can possibly do at present

Thank you