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My account got messed up with my moms accont
Ana_Sinković
Posts: 2
Level 1
in Support
Hi! A few years back (in 2017.) I accidentally somehow synced my account with my moms. Community Manager helped me solve it (I kept that account that got synced with my moms, and created a new one for her). I didn't' have any problems unit a few days back. After a while, I logged in my account on andorid app, and the app said Marija (which is my mothers name). When I entered a map, the level and the power-ups were all mine, and when I looked at my power-ups, it had my mothers profile picture, but my name (at the home screen and in the settings it was both her name and her picture.) I guess something got messed up again. After few log outs, and log ins, and after reinstalling the app, I managed to get my profile picture, but then all of my power-ups were gone :( I am sending you a picture of my power-ups when I first logged in (when it had my mothers profile picture and name) and a picture of my power-ups when I managed to get my name and profile picture. Does anybody know what happened and can I get my power-ups back?
Answers
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@Ana_Sinković Hi and welcome, Unfortunately in the case of mobile devices, if your game or device crashes, you uninstall or even change device. Your boosters are lost / not transferable. Only unused boosters that you have bought you can contact customer support from your game and they may help you with these
Thank you
