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I've checked iOS and app is up to date, have enough memory. The game gets to orange loading screen then closes itself down
Dont be afraid about the progress as we can recover the progress even if we have to do it manually. But the boosters will not be recovered. So try above suggestion by freddy to take backup by icloud.
If you dont get your progress back please let us know and we will help you to recover it.
Thanks.
@K2988 Hi and welcome, If you have checked everything is up to date and restarted your device. All you can try is back up your phone to the icloud and then try reinstalling the app and using your icloud to restore the back up and see if this works. mobile devices reinstalling loses the Boosters but you will keep your level and gold bars. Backing up to the cloud you may be able to get your boosters back but its not guaranteed to work. although i have done this and kept my boosters
Thank you
I don't want to delete the app without backing up the progress, but I can't see how to do that if the app won't load.
Hi, I have cleared the cache and turned iPad off and it's still doing it
Hi and welcome to the community.
Please try to clear the cache from safari and then try to restart the device and check if it helps you.
You may also check this link for some troubleshooting tips.
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Unable to purchase
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…