Please help! Game won't load

K2988

I've checked iOS and app is up to date, have enough memory. The game gets to orange loading screen then closes itself down

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/324996/please-help-game-wont-load

Hi and welcome to the community.

Please try to clear the cache from safari and then try to restart the device and check if it helps you.

You may also check this link for some troubleshooting tips.

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

Thanks.

K2988

Hi, I have cleared the cache and turned iPad off and it's still doing it

K2988

I don't want to delete the app without backing up the progress, but I can't see how to do that if the app won't load.

Freddy_

@K2988 Hi and welcome, If you have checked everything is up to date and restarted your device. All you can try is back up your phone to the icloud and then try reinstalling the app and using your icloud to restore the back up and see if this works. mobile devices reinstalling loses the Boosters but you will keep your level and gold bars. Backing up to the cloud you may be able to get your boosters back but its not guaranteed to work. although i have done this and kept my boosters

Thank you

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/comment/1357123#Comment_1357123

Dont be afraid about the progress as we can recover the progress even if we have to do it manually. But the boosters will not be recovered. So try above suggestion by freddy to take backup by icloud.

If you dont get your progress back please let us know and we will help you to recover it.

Thanks.