Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hello there, just click on the "logout" button at the bottom of the profile page and another "logout" red button thereafter. After that, you will end up in the home page, where it asked you to play or "retrieve progress".
Click on "retrieve progress" and you can select either "Continue with Facebook" or "Sign in". Click on "sign in" button located some where at the bottom of the page and enter the correct email address that you've logged on to play.
Once you're in the game, play a level, exit to map and your level should be synced.
Please let me know if the above works and if you need help with other issues in the game.
Thank you 😊