Glitching in game

booom_crush

Ive been playing candy crush for year ever since it came out in 2012 i stared playing candy crush in may 2013. But anyways i have been having so many issues with my game lately. 1 im not able to see all my friends in the game i can't see all my friends on the map. 2nd the glitches. So i was playing candy cruah saga yesterday and cleared 14 so far this week keep in mind im at level 6096. So all of a sudden its saying i cleared 5000 levels this week when i didn't this is the second time this have happened this is ridiculous when this firist happen it was on jauuray 7. Before thta happened i was on level 5,758. It was shown the same thing 5000 levels. Clear this is getting so aggravating. Its to the point i don't want to play anymore. Before my highscore level got all messed up my highscore was 425 now its 5024, is there any way i can get my progress back then when that glitch happen my friends see that. Pretty embarrassing if you as me im not that good to 5000 plus levels. I've contacted king for this matter that wasn't NO help at all. Seocd time this have happen im on my right level . i have screenshots of this to

This is one of many picute i have in my camera roll someone please help me.

Spieler_8675309

Hey there, welcome.

It might not be the most fluent English there, but you can get by with that; no problems.

But assuming your game is saved, log out of it and close the programme for a minute or so (even turn off your device & restart it); then open it and log back in, also try clearing the cache (not data) to see if it will help...

booom_crush

Thanks for the tips. I was still unable still saying the same thing

Spieler_8675309

That's weird, but it should eventually resolve itself; give it until tomorrow, when the game is updated (with new levels)...

booom_crush

Ok i will do so this is the second time this have happen really frustrating now.

Timhung

I think you need to contact King.com directly to fix this issue @booom_crush

https://soporto.king.com/contact

AmyBarrett89

I’ve been playing Crush for years as well under a different user name. I started playing again this week, and there’s definitely a bug in the game right now. I kept winning the races, though I hadn’t gone thru all the levels. I finally figured out what it’s doing. I’ll be on, say level 771, and then suddenly I’m 15 levels up. I looked back, and I’ve only played about 5 levels in each section. This is a major problem. I almost done mind, because I’m getting tons of gold bars, but I prefer to win races based on my skill, not a bug.

Freddy_Falkner

@AmyBarrett89 Hia nd welcome, can you post a screenshot of your map so we can take a look. Sounds like you may have a corrupt game,

Thank you

AmyBarrett89

Sure.

booom_crush

Here are some photo of my map an my levels this week 5000. Im all ready in the 6000 if i cleared that much level i would be in the 11,000 i dont king have that many levels but who knows.

Freddy_Falkner

@AmyBarrett89 Hi Again From the photos there is no definitive proof that it is a corrupt game, but my guessing it is that it is more than likely, normally you would see gaps in the levels completed or levels with no stars.

The only fix for a corrupt game is uninstalling and then reinstalling, but as this is a mobile device you would LOSE any stored BOOSTERS and LIVES, so would try the next episode and see if this behaves correctly and if not i would probably do this

Thank you

AmyBarrett89

@Freddy_Falkner

I worked in IT as a QA Analyst for over 10 years. This is a bug. Look at the similarities between the maps I posted and the ones posted by broom_crush. Levels completed normally are flattened out and yellow. All the skipped levels are still raised with a single star, no candy crush stars. Guaranteed this is happening on more than 2 mobile devices.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1380331#Comment_1380331

Hi @AmyBarrett89 Welcome 😊

I saw screenshots of your game maps, and I guess there have some problems with your game progress. If you are playing the game through Facebook then I suggest you to follow THIS link and then this steps below.

Check App Update > Log Out Game > Restart Device > Open Game & Log In.

If the above steps do not solve your problem, let us know.

Thanks!