Loading

naenaevxx

I opened the app and it’s showing that it’s loading and never able to get into the game. Pls help.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/326221/loading

Welcome to the King Community.

We're sorry for your inconvenience, but you'll find steps to resolve your issue at the link below.

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

Let me know if your problem is solved after following the steps.

Thanks!

Werner_Cichy

https://community.king.com/en/candy-crush-saga/discussion/326221/loading

If the post does not help you, please tell us more precisely which platform you are playing on. With which device.

naenaevxx

Hi, I’m using an iPhone XS. I’m unsure what you mean which platform. It’s just on this screen the whole time. Pls see attached.

Freddy_

@naenaevxx Hi and welcome, Check your device and game are both up to date and clear the cache from safari (important) restart your device and try logging back in and see if this solves your issue

Thank you

naenaevxx

dear Freddy,

ive done all the above. Updated my iPhone earlier today and the game is also up to date. No new version available. I’m not sure why this happened.

Freddy_

@naenaevxx Hi Again, If you have done all the troubleshooting tips your only option would be to wait for the next game update and see if this resolvers your issue or Uninstalling, but in doing this you would LOSE any stored BOOSTERS and LIVES

Thank you