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no matter what browser ,firefox edge chrome i get this message on facebook when i try to play candy
Jim_Karales
Posts: 129 
in Support
thank you Jim
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Answers
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@Jim_Karales Hi and welcome, Would try checking all you windows updates are up to date and clear the cache from your browser and see if this helps.
Only other thing can suggest is download the windows 10 game app from the Microsoft store as this is a far more stable platform to play the game on
Thank you
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I had this message several times in the past, it was about connection problems between Facebook and King Server. I would recommend you,
If you have Windows 10, download the app for free from the Microsoft store.
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Welcome to the King Community.
You are playing the game on an online platform and the cause of your problem is probably slow internet. The online platform (Facebook or King.com) requires very fast internet to load the entire game and if the internet is slow the game takes a long time to load and you may even face such problems.
Check your internet speed If there is no internet related problem then you need to try to solve it by following the troubleshooting steps as per the link given below.
Thanks!
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