Lost all gold bars after logging in to Facebook!!

robynhogan01

I logged into Facebook to save my progress and I lost all my gold bars! My boosters were transferred however I had 382 gold bars that did not get transferred. I have emailed the support but got not reply. Please help!!

Freddy_

@robynhogan01 Hi and welcome, Unfortunately the community can not deal with gold bar issues and you can only go through customer support. It can take 3-5 days to here back from them . how long have you waited if more than this try them again.

If these gold bars were free it may be why you are not getting a response as really if they help you with this it will be a good will gesture as normally it is purchased bars they help with

Thank you

hechicerilla

https://community.king.com/en/candy-crush-saga/discussion/326945/lost-all-gold-bars-after-logging-in-to-facebook

Hello and welcome to the sweet King community.

Please check your junk mail. Technical support responses are most likely in your spam.

Thanks and keep enjoying

wykoon

Hello there @robynhogan01 and good day to you.

Understood that you've lost your gold bars after signing in to your Facebook account. It may be due to that you are no longer connected to the profile in which the boosters are visible: you may share your device with someone else and be on their profile, or you can possibly have more than one account, or just got accidentally disconnected from your profile.

If you're sharing device with another person, please make sure that the person has fully logged out from the Facebook app in that device. Once this is done, please log in to your Facebook profile on the app before you log back in to your game.

Please let us know if you need help with other issues in the game.

Thank you 😊

Fely1965

https://community.king.com/en/candy-crush-saga/discussion/comment/1413942#Comment_1413942

Hi, this just happened to me. I had 1003 golden bars that I proudly earned and after linking my Facebook account, it is now at 0. Please help!