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i can not post screen shots

gwyatterp
gwyatterp Posts: 4

Level 1
edited February 2021 in Support

freddy f. i can not post screen shots. the game says im not connected but when i ask questions it sends me to this community page just fine. i just wont buy anything and i think the company locks out people who wont buy after a while.

Answers

  • Freddy_
    Freddy_ Posts: 68,477
    edited February 2021

    @gwyatterp Hi , They would not do this but there is a long standing connection issue that they have been trying to fix for a while. The only other option is to uninstall and reinstall but in doing this on a mobile device you would LOSE any stored BOOSTERS and LIVES or be patient and hope a fix for the issue comes soon

    Are you stuck on a level ?

    Thank you

  • Freddy_
    Freddy_ Posts: 68,477

    @gwyatterp Hi Again, To get a screenshot from a windows 10 laptop Press windows key + shift + S at the same time and you will get snip and sketch to be able to get a screenshot. or you go to programs and snip and sketch

    Thank you

  • hechicerilla
    hechicerilla Posts: 10,374
    https://community.king.com/en/candy-crush-saga/discussion/327082/i-can-not-post-screen-shots

    Hello 👋.

    Welcome to the sweet King community.

    I am very sorry that you are having this problem. Sometimes these are just temporary bugs and are quickly fixed. Sometimes it is solved by turning off the device's Internet connections and turning them back on after a few minutes. Not turning off the router, but the connection on the device.

    Please could you tell us if it already works correctly?

    There has been some change? Hopefully it has been solved and you can be playing.

    Please follow the steps indicated by Freddy for the screenshot.

    Thank you

  • 09016266891
    09016266891 Posts: 7

    Level 2

    (EDITED by CM - Unsupported language) 

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    edited February 2021

    Welcome 😊

    According to the community guidelines, only English will be accepted in this forum. You can use Google Translator to translate your statement into English.

    Thanks!

  • hechicerilla
    hechicerilla Posts: 10,374
    edited February 2021

    Hi. Welcome to the sweet King community.

    Sorry but we only use English here so we can understand each other. You can use a translator to post in English and participate in the community.

    Please if you need help open a publication in English and we will be happy to help you.

    Thanks and keep enjoying

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